Waterloo FAQs

Have a question? Check here to see if it’s been asked before.

We love answering your questions personally,  just pick up the phone and dial 1-888-539-3922 to ask any of our friendly and knowledgeable customer service representatives!


General
Q What is forecasting? (Find Planning Worksheet here!)
Q How many Cases on a Pallet? On a Truck?
Q How do I choose the Right Screw Cap?
Q Do you have a price list?
Q Straight or chamfered? How do I decide?
Q What is "transition" glass?
Q What is a punt and do I need one?
Q Burgundy, Bordeaux or Hock?
Q What are the lead times on Custom or Special order items?
Q Is there a minimum order?
Q There was a lift gate charge on my invoice. What is that?