Over the years our dedication to our customers has inspired some great relationships.
Here is what our biggest fans have to say:
From our beginnings in 2007, the experience we have had at Waterloo have been great! The team is professional and very knowledgeable about the process and products. If there are any questions or issues, communication is clear and issues are solved. They have guided us in quality and given us ways to save money from the easy website to free shipping.
Glenora has been a long standing customer of Waterloo Container for many years we have found them to be honest, reliable and hardworking. They always go out of their way to make sure the customer receives the product they are looking for, even if it is only one item or a full truck load they will make it happen for you. The staff is always friendly and very knowledgeable and eager to help to make sure the customer gets the product on time.
I have known Bill for a very long time I still remember when he was driving trucks and making delivers to Glenora. Waterloo plays a big role in making the Finger Lakes Wine Region what it is today and will continue to be in the future.
"Great service, quality and reasonable pricing. We couldn’t ask for more."
We have a small four year old winery in Ohio. We are currently producing about 3500 gallons per year. I started purchasing our bottles from a winery supply warehouse. The quality was good [as the bottles actually came from Waterloo through the warehouse], but to make this cost effective I had to pick up and deliver myself. I could only haul a little more than a pallet at a time and wasted two hours driving the round trip. Because we lack a forklift I had to manually unload the pickup truck and rebuild the pallet in the winery.
We also tried two other bottle suppliers that would deliver. One would deliver only on his schedule, so we never knew when or if we would get bottles. The other offered great prices and free delivery, but terrible quality. We had an extraordinary amount of breakage and problems when corking and uncorking. Customers complained they couldn’t pull the corks, of course this was very problematic.
About the time we were dealing with the above quality problems a Waterloo sale rep made a call on our Winery. He explained their free delivery program with Moffett service and we were sold. Great service, quality and reasonable pricing. We couldn’t ask for more.
Baltic Mill Winery
Waterloo Container is a one-stop-shop for our packaging needs. They are the first people I contact for new projects. They have bottles, boxes and closures in a wide selection of all shapes, sizes and colors. They warehouse most items and we can get what we want, how many we want, when we want it.
Looking back over the past 30 years that we have been in the wine business, we remember when sourcing winery supplies was often difficult as few companies were interested in dealing with the fledgling wineries in the Finger Lakes. We established a relationship with Waterloo Container early on and have been a customer ever since. They have been the source for nearly all of our bottles, and many of our closures and capsules as well. Prices have always been very competitive and they are quick to respond to any problems and concerns. Not only that, but Waterloo Container has been a great supporter of the wineries that they represent and of the wine industry in general through sponsorship of many events and organizations of importance to the industry, as well as issues of importance to the local community.