Frequently Asked Questions

• Is there a minimum order?

  Some items do have minimums- Our natural corks are sold by the bag (1000 pcs per bag), and custom printed items have minimums depending on the product. Also, any special order glass, that is, glass we do not usually have in stock has a 1 pallet minimum.

• Do you have a price list?

  Because our inventory has over 80 styles of bottles, and prices are determined by the quantity you are purchasing, our price list is very extensive. The website is a great place to get a quote for what you are interested in. It will give you a general idea of your cost, excluding shipping.

• What are the lead times on Custom or Special order items?

  Lead times vary, depending on manufacturer and production schedules. Special order bottles from Europe may take 4-6 weeks to arrive. Custom printed corks and capsules take about 3 weeks. It is best to get your requests in as soon as possible.

• What is forecasting?

  Forecasting is a way of managing your glass needs. A Customer Service Rep or Sales Associate will work one on one with you to determine your needs for the year. We then make sure your ware is available in our warehouse for shipment when you need it.

• What is the difference between a Bordeaux, Burgundy, and Hock bottle style?

  A Bordeaux bottle (Our W5) has pronounced shoulders at the bottom of the neck. A Burgundy style (Our W6) has a less pronounced shoulder to it. A Hock style (Our W13 or W82) is usually long and thin, with the neck gradually sloping into the body.

• What is a punt and why is the bottle made that way?

  A punted bottle (Our W65) has an inward indentation at the base of the bottle. They are typically a heavier weight bottle. It is created strictly for looks.

• What is "transition" glass?

  When glass manufacturers change their tanks from one color to another, the bottles that are produced between the "true" colors are called transition glass. The quality of the glass stays the same.

• What is the difference between a straight or chamfered style cork? How do I know which one to order?

  A straight cork has a definite edge to both sides. The chamfered corks edges are beveled, creating a smoother rounded edge. Chamfered styles are used almost always for hand corker and smaller quantities, as they seem to have an easier insertion application. Both styles provide the same seal.

• There are so many other styles of bottles- ROPP, CT, Stelvin- how do I know which type I need if I want to put a cap on my product instead of a cork?

  All of these styles have one thing in common- they take a metal cap to seal them. CT (or continuous thread) is a preformed metal cap. It can be manually screwed onto the bottle, or placed with a machine. An ROPP(Roll On Pilfer Proof, also called RO) requires machinery that forms the threads and attaches it to the bottle. Our newest line is Stelvin caps. This is a metal ROPP closure that is longer in length than standard caps. It can only be placed on your bottle with a machine.

• How many cases are on a pallet & how many pallets typically fill up a truck?

  Pallets are stacked depending on bottle type. The majority are at 112, 105 or 98. A full truckload is usually between 24-30 pallets. . Trailer length, the weight of the glass, and how pallets are loaded onto the truck are all factors that affect the number of pallets allowed in a trailer.

• There was a lift gate charge on my invoice. What is that?

  A lift gate is used by freight companies when there is no loading dock or employees available to unload your delivery. Fee varies by freight company.